{"id":2725,"date":"2024-07-22T10:35:26","date_gmt":"2024-07-22T10:35:26","guid":{"rendered":"https:\/\/calissandra.com\/?page_id=2725"},"modified":"2026-06-02T08:09:03","modified_gmt":"2026-06-02T08:09:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/calissandra.com\/vi\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2725\" class=\"elementor elementor-2725\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f95820 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7f95820\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f08a3a exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"1f08a3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-300b087 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"300b087\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bc7594 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"5bc7594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>1. Do You Have a Physical Store?<\/strong><\/h3><p class=\"isSelectedEnd\">Currently, Calissandra operates exclusively online and serves customers worldwide from Ho Chi Minh City, Vietnam.<\/p><p class=\"isSelectedEnd\">Our online boutique allows you to explore and shop our collections conveniently from anywhere.<\/p><div contenteditable=\"false\"><hr \/><\/div><h3><strong>2. How Do I Exchange an Incorrect Size, Wrong Product, or Faulty Item?<\/strong><\/h3><p class=\"isSelectedEnd\">If you receive an incorrect item, damaged product, or experience a manufacturing defect, please record a clear unboxing video upon receiving your package.<\/p><p class=\"isSelectedEnd\">Contact our customer support team as soon as possible via email or social media, and we will assist you with the exchange process.<\/p><p class=\"isSelectedEnd\"><strong>Email:<\/strong> <a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a><\/p><div contenteditable=\"false\"><hr \/><\/div><h3><strong>3. How Can I Change My Shipping Address?<\/strong><\/h3><p class=\"isSelectedEnd\">If you need to update your shipping address after placing an order, please contact us immediately.<\/p><p class=\"isSelectedEnd\">We can modify shipping information before the order has been dispatched. Once the package has been shipped, address changes may no longer be possible.<\/p><p class=\"isSelectedEnd\"><strong>Email:<\/strong> <a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a><\/p><div contenteditable=\"false\"><hr \/><\/div><h3><strong>4. What Are Your Delivery Times?<\/strong><\/h3><p class=\"isSelectedEnd\"><strong>Vietnam<\/strong><\/p><ul data-spread=\"false\"><li>Ho Chi Minh City: 1\u20132 business days<\/li><li>Other provinces and cities: 3\u20137 business days<\/li><\/ul><p class=\"isSelectedEnd\"><strong>International Orders<\/strong><\/p><ul data-spread=\"false\"><li>Estimated delivery time: 10\u201325 business days<\/li><li>Delivery times may vary depending on destination, customs clearance, and local courier services.<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h3><strong>5. What Payment Methods Do You Accept?<\/strong><\/h3><p class=\"isSelectedEnd\">We currently accept the following payment methods:<\/p><ul data-spread=\"false\"><li>Bank Transfer<\/li><li>PayPal<\/li><\/ul><p class=\"isSelectedEnd\">All payments are processed securely to ensure a safe shopping experience.<\/p><div contenteditable=\"false\"><hr \/><\/div><h3><strong>6. How Long Does It Take for Pre-Orders, Custom-Made Items, or Restocking Requests?<\/strong><\/h3><p class=\"isSelectedEnd\">Production and preparation times vary depending on the item.<\/p><ul data-spread=\"false\"><li>Pre-order items: 5\u201315 business days<\/li><li>Custom-made pieces: 5\u201315 business days<\/li><li>Restocked products: subject to production availability<\/li><\/ul><p class=\"isSelectedEnd\">For specific timelines, please contact our team before placing your order.<\/p><p class=\"isSelectedEnd\"><strong>Email:<\/strong> <a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a><\/p><div contenteditable=\"false\"><hr \/><\/div><h3><strong>7. How Can I Contact Calissandra?<\/strong><\/h3><p class=\"isSelectedEnd\">For product inquiries, sizing assistance, order support, or collaboration opportunities, please contact us:<\/p><p class=\"isSelectedEnd\"><strong>Email:<\/strong> <a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a><\/p><p><strong>Location:<\/strong> Ho Chi Minh City, Vietnam<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQS 1. Do You Have a Physical Store? Currently, Calissandra operates exclusively online and serves customers worldwide from Ho Chi Minh City, Vietnam. Our online boutique allows you to explore and shop our collections conveniently from anywhere. 2. How Do I Exchange an Incorrect Size, Wrong Product, or Faulty Item? If you receive an incorrect item, damaged product, or experience a manufacturing defect, please record a clear unboxing video upon receiving your package. Contact our customer support team as soon as possible via email or social media, and we will assist you with the exchange process. Email: sales@calissandra.com 3. How Can I Change My Shipping Address? If you need to update your shipping address after placing an order, please contact us immediately. We can modify shipping information before the order has been dispatched. Once the package has been shipped, address changes may no longer be possible. Email: sales@calissandra.com 4. What Are Your Delivery Times? Vietnam Ho Chi Minh City: 1\u20132 business days Other provinces and cities: 3\u20137 business days International Orders Estimated delivery time: 10\u201325 business days Delivery times may vary depending on destination, customs clearance, and local courier services. 5. What Payment Methods Do You Accept? We currently accept the following payment methods: Bank Transfer PayPal All payments are processed securely to ensure a safe shopping experience. 6. How Long Does It Take for Pre-Orders, Custom-Made Items, or Restocking Requests? Production and preparation times vary depending on the item. Pre-order items: 5\u201315 business days Custom-made pieces: 5\u201315 business days Restocked products: subject to production availability For specific timelines, please contact our team before placing your order. Email: sales@calissandra.com 7. How Can I Contact Calissandra? For product inquiries, sizing assistance, order support, or collaboration opportunities, please contact us: Email: sales@calissandra.com Location: Ho Chi Minh City, Vietnam<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-2725","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages\/2725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/comments?post=2725"}],"version-history":[{"count":0,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages\/2725\/revisions"}],"wp:attachment":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/media?parent=2725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}