{"id":5214,"date":"2025-02-13T05:28:36","date_gmt":"2025-02-13T05:28:36","guid":{"rendered":"https:\/\/calissandra.com\/?page_id=5214"},"modified":"2026-06-02T08:19:49","modified_gmt":"2026-06-02T08:19:49","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/calissandra.com\/vi\/return-exchange\/","title":{"rendered":"Return &amp; Exchange"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5214\" class=\"elementor elementor-5214\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4589dd e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"d4589dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63bcc43 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"63bcc43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Exchange\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72d14e9 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"72d14e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67f49c5 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"67f49c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">At Calissandra, we are committed to delivering exceptional quality and ensuring customer satisfaction. If you experience any issues with your purchase, please review our Return &amp; Exchange Policy below.<\/p><h1><strong>1. Defective or Incorrect Products<\/strong><\/h1><p class=\"isSelectedEnd\">If you receive a product with a manufacturing defect or an incorrect item, we will gladly offer a replacement or exchange.<\/p><p class=\"isSelectedEnd\">Manufacturing defects may include:<\/p><ul data-spread=\"false\"><li>Torn or damaged fabric upon arrival<\/li><li>Detached buttons, embellishments, or trims<\/li><li>Visible stitching defects<\/li><li>Color defects not caused by washing, detergents, or improper care<\/li><li>Incorrect item shipped<\/li><\/ul><p class=\"isSelectedEnd\">To process your request, please provide:<\/p><ul data-spread=\"false\"><li>Order number<\/li><li>Clear photos of the issue<\/li><li>An unboxing video showing the condition of the package and product upon receipt<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h1><strong>2. Size or Style Exchange<\/strong><\/h1><p class=\"isSelectedEnd\">If the item does not fit as expected or you would like to exchange it for another size or style, we will do our best to accommodate your request, subject to stock availability.<\/p><p class=\"isSelectedEnd\">Please note:<\/p><ul data-spread=\"false\"><li>Customers are responsible for return shipping costs.<\/li><li>Customers are also responsible for any shipping fees associated with the replacement item.<\/li><li>Exchanges can only be processed once per order.<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h1><strong>3. Return &amp; Exchange Conditions<\/strong><\/h1><p class=\"isSelectedEnd\">To qualify for a return or exchange:<\/p><ul data-spread=\"false\"><li>The item must be unworn, unused, and unwashed.<\/li><li>All original tags and packaging must remain intact.<\/li><li>The product must be returned in its original condition.<\/li><li>Customers must notify us within 3 business days of receiving the order.<\/li><\/ul><p class=\"isSelectedEnd\">The item must be returned within:<\/p><h3>Vietnam Orders<\/h3><ul data-spread=\"false\"><li>Within 7 business days from the delivery date.<\/li><\/ul><h3>International Orders<\/h3><ul data-spread=\"false\"><li>Within 15 business days from the delivery date.<\/li><\/ul><p class=\"isSelectedEnd\">Requests submitted after these periods may not be accepted.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>4. Non-Returnable &amp; Non-Exchangeable Items<\/strong><\/h1><p class=\"isSelectedEnd\">The following items are not eligible for return or exchange:<\/p><ul data-spread=\"false\"><li>Sale items<\/li><li>Discounted products<\/li><li>Clearance items<\/li><li>Gift cards<\/li><li>Customized products<\/li><li>Made-to-order items<\/li><li>Altered garments, including products modified in size, color, length, fit, or design at the customer&#8217;s request<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h1><strong>5. Refund Policy<\/strong><\/h1><p class=\"isSelectedEnd\">Calissandra does not offer refunds for change-of-mind purchases.<\/p><p class=\"isSelectedEnd\">Refunds will only be issued under the following circumstances:<\/p><ul data-spread=\"false\"><li>The ordered item is unavailable and cannot be replaced.<\/li><li>A confirmed manufacturing defect cannot be repaired or exchanged.<\/li><li>An incorrect product was delivered and a replacement is unavailable.<\/li><\/ul><p class=\"isSelectedEnd\">Approved refunds will be processed using the original payment method whenever possible.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>6. Return Process<\/strong><\/h1><p class=\"isSelectedEnd\">To initiate a return or exchange request, please contact us with the following information:<\/p><ul data-spread=\"false\"><li>Order Number<\/li><li>Customer Name<\/li><li>Reason for Return or Exchange<\/li><li>Photos of the Product<\/li><li>Unboxing Video<\/li><\/ul><p class=\"isSelectedEnd\">Email: <a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a><\/p><p class=\"isSelectedEnd\">Our customer support team will review your request and provide detailed instructions within 2\u20133 business days.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>7. Contact Us<\/strong><\/h1><p class=\"isSelectedEnd\">If you have any questions regarding returns, exchanges, or product concerns, please contact us:<\/p><p class=\"isSelectedEnd\">Email: <a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a><\/p><p class=\"isSelectedEnd\">Location: Ho Chi Minh City, Vietnam<\/p><p>Thank you for choosing Calissandra.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac1992 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"6ac1992\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0110\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m n\u00e0y, ch\u00fang t\u00f4i cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u1ec9nh s\u1eeda &amp; may \u0111o v\u1edbi m\u1ed9t kho\u1ea3n ph\u00ed b\u1ed5 sung.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Exchange At Calissandra, we are committed to delivering exceptional quality and ensuring customer satisfaction. If you experience any issues with your purchase, please review our Return &amp; Exchange Policy below. 1. Defective or Incorrect Products If you receive a product with a manufacturing defect or an incorrect item, we will gladly offer a replacement or exchange. Manufacturing defects may include: Torn or damaged fabric upon arrival Detached buttons, embellishments, or trims Visible stitching defects Color defects not caused by washing, detergents, or improper care Incorrect item shipped To process your request, please provide: Order number Clear photos of the issue An unboxing video showing the condition of the package and product upon receipt 2. Size or Style Exchange If the item does not fit as expected or you would like to exchange it for another size or style, we will do our best to accommodate your request, subject to stock availability. Please note: Customers are responsible for return shipping costs. Customers are also responsible for any shipping fees associated with the replacement item. Exchanges can only be processed once per order. 3. Return &amp; Exchange Conditions To qualify for a return or exchange: The item must be unworn, unused, and unwashed. All original tags and packaging must remain intact. The product must be returned in its original condition. Customers must notify us within 3 business days of receiving the order. The item must be returned within: Vietnam Orders Within 7 business days from the delivery date. International Orders Within 15 business days from the delivery date. Requests submitted after these periods may not be accepted. 4. Non-Returnable &amp; Non-Exchangeable Items The following items are not eligible for return or exchange: Sale items Discounted products Clearance items Gift cards Customized products Made-to-order items Altered garments, including products modified in size, color, length, fit, or design at the customer&#8217;s request 5. Refund Policy Calissandra does not offer refunds for change-of-mind purchases. Refunds will only be issued under the following circumstances: The ordered item is unavailable and cannot be replaced. A confirmed manufacturing defect cannot be repaired or exchanged. An incorrect product was delivered and a replacement is unavailable. Approved refunds will be processed using the original payment method whenever possible. 6. Return Process To initiate a return or exchange request, please contact us with the following information: Order Number Customer Name Reason for Return or Exchange Photos of the Product Unboxing Video Email: sales@calissandra.com Our customer support team will review your request and provide detailed instructions within 2\u20133 business days. 7. Contact Us If you have any questions regarding returns, exchanges, or product concerns, please contact us: Email: sales@calissandra.com Location: Ho Chi Minh City, Vietnam Thank you for choosing Calissandra. For these items, we offer customization &amp; alteration services at an additional fee.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5214","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages\/5214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/comments?post=5214"}],"version-history":[{"count":0,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages\/5214\/revisions"}],"wp:attachment":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/media?parent=5214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}