{"id":5220,"date":"2025-02-13T05:58:27","date_gmt":"2025-02-13T05:58:27","guid":{"rendered":"https:\/\/calissandra.com\/?page_id=5220"},"modified":"2026-06-02T08:16:21","modified_gmt":"2026-06-02T08:16:21","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/calissandra.com\/vi\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5220\" class=\"elementor elementor-5220\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0f039 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"1c0f039\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7dbe8a exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"d7dbe8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms of Service\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd3f44 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"9fd3f44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><strong>1. Introduction to Terms and Conditions<\/strong><\/h1><p class=\"isSelectedEnd\">This document, together with the policies and documents referred to herein, establishes the Terms and Conditions governing the use of this website (<a href=\"https:\/\/calissandra.com\/vi\/\">https:\/\/calissandra.com<\/a>) and the purchase of products through it.<\/p><p class=\"isSelectedEnd\">By accessing, browsing, or placing an order on this website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Cookies Policy.<\/p><p class=\"isSelectedEnd\">If you do not agree with these Terms and Conditions or our Data Protection Policies, please refrain from using this website.<\/p><p class=\"isSelectedEnd\">We reserve the right to amend these Terms and Conditions at any time. Changes will take effect immediately upon publication on the website. It is your responsibility to review them periodically.<\/p><p class=\"isSelectedEnd\">If you have any questions regarding these Terms and Conditions, please contact us at <a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a>.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>2. Our Details<\/strong><\/h1><p class=\"isSelectedEnd\">Business Name: Calissandra<\/p><p class=\"isSelectedEnd\">Website: <a href=\"https:\/\/calissandra.com\/vi\/\">https:\/\/calissandra.com<\/a><\/p><p class=\"isSelectedEnd\">Location: Ho Chi Minh City, Vietnam<\/p><p class=\"isSelectedEnd\">Customer Support Email: <a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a><\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>3. Your Details and Your Visits to This Website<\/strong><\/h1><p class=\"isSelectedEnd\">The personal information you provide to us will be processed in accordance with our Privacy Policy.<\/p><p class=\"isSelectedEnd\">By using this website, you confirm that all information provided is accurate, complete, and up to date.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>4. Use of Our Website<\/strong><\/h1><p class=\"isSelectedEnd\">By using this website and placing orders through it, you agree to:<\/p><ul data-spread=\"false\"><li>Use this website only for legitimate inquiries and purchases.<\/li><li>Not place false, fraudulent, or misleading orders.<\/li><li>Provide accurate and truthful personal information.<\/li><li>Be at least 18 years of age or legally authorized to enter into binding agreements.<\/li><\/ul><p class=\"isSelectedEnd\">Failure to comply with these requirements may result in order cancellation.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>5. Service Availability<\/strong><\/h1><p class=\"isSelectedEnd\">Calissandra currently offers shipping services worldwide.<\/p><p class=\"isSelectedEnd\">Shipping availability may vary depending on destination country, customs regulations, and carrier coverage. We reserve the right to refuse shipments to locations where delivery services are unavailable or restricted.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>6. Formalizing the Contract<\/strong><\/h1><p class=\"isSelectedEnd\">To place an order, you must complete the online checkout process and submit payment.<\/p><p class=\"isSelectedEnd\">After successfully placing an order, you will receive:<\/p><ul data-spread=\"false\"><li>An Order Confirmation email confirming receipt of your order.<\/li><li>A Shipping Confirmation email once your order has been dispatched.<\/li><\/ul><p class=\"isSelectedEnd\">The contract between you and Calissandra is considered completed when the Shipping Confirmation has been sent.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>7. Technical Means to Correct Errors<\/strong><\/h1><p class=\"isSelectedEnd\">If you notice any error in your personal information or order details, please contact us immediately at:<\/p><p class=\"isSelectedEnd\"><a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a><\/p><p class=\"isSelectedEnd\">We will make every reasonable effort to correct errors before shipment.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>8. Availability of Products<\/strong><\/h1><p class=\"isSelectedEnd\">All orders are subject to product availability.<\/p><p class=\"isSelectedEnd\">If an item becomes unavailable after purchase, we may:<\/p><ul data-spread=\"false\"><li>Offer a substitute product of equal or greater value.<\/li><li>Provide a full refund if you choose not to accept the replacement.<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h1><strong>9. Refusal to Process an Order<\/strong><\/h1><p class=\"isSelectedEnd\">We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to:<\/p><ul data-spread=\"false\"><li>Suspected fraudulent activity.<\/li><li>Pricing errors.<\/li><li>Product availability issues.<\/li><li>Violation of these Terms and Conditions.<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h1><strong>10. Delivery<\/strong><\/h1><p class=\"isSelectedEnd\">Estimated delivery times:<\/p><h3>Vietnam<\/h3><ul data-spread=\"false\"><li>Ho Chi Minh City: 1\u20132 business days<\/li><li>Other provinces: 3\u20137 business days<\/li><\/ul><h3>International Orders<\/h3><ul data-spread=\"false\"><li>10\u201325 business days depending on destination<\/li><\/ul><p class=\"isSelectedEnd\">Delivery delays may occur due to:<\/p><ul data-spread=\"false\"><li>Custom-made or personalized products<\/li><li>Customs clearance procedures<\/li><li>Carrier delays<\/li><li>Force majeure events<\/li><li>Incomplete shipping information<\/li><\/ul><p class=\"isSelectedEnd\">If delivery is delayed beyond 14 business days from the estimated timeframe stated on our website, customers may request order cancellation and a full refund.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>11. Unable to Deliver<\/strong><\/h1><p class=\"isSelectedEnd\">If a delivery cannot be completed after multiple attempts, the parcel may be returned to our facility.<\/p><p class=\"isSelectedEnd\">Additional shipping charges may apply for re-delivery.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>12. Transfer of Risk and Ownership<\/strong><\/h1><p class=\"isSelectedEnd\">Ownership of products transfers to the customer upon receipt of full payment and successful delivery of the order.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>13. Price and Payment<\/strong><\/h1><p class=\"isSelectedEnd\">All prices displayed on the website are subject to change without prior notice.<\/p><p class=\"isSelectedEnd\">Prices do not include:<\/p><ul data-spread=\"false\"><li>Shipping fees<\/li><li>Import duties<\/li><li>Customs taxes<\/li><li>Additional service fees (if applicable)<\/li><\/ul><p class=\"isSelectedEnd\">Accepted payment methods:<\/p><ul data-spread=\"false\"><li>Bank Transfer<\/li><li>PayPal<\/li><\/ul><p class=\"isSelectedEnd\">In the event of a pricing error, Calissandra reserves the right to cancel the order and issue a full refund.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>14. Order Cancellation<\/strong><\/h1><p class=\"isSelectedEnd\">Because orders enter production and fulfillment shortly after payment is received, cancellations or modifications may not be possible once an order has been placed.<\/p><p class=\"isSelectedEnd\">Please contact us immediately if changes are required.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>15. Limitation of Liability<\/strong><\/h1><p class=\"isSelectedEnd\">To the fullest extent permitted by law, Calissandra shall not be liable for:<\/p><ul data-spread=\"false\"><li>Loss of profits<\/li><li>Loss of revenue<\/li><li>Business interruption<\/li><li>Loss of data<\/li><li>Indirect or consequential damages<\/li><\/ul><p class=\"isSelectedEnd\">Our maximum liability shall not exceed the purchase price of the product concerned.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>16. Resale<\/strong><\/h1><p class=\"isSelectedEnd\">Calissandra products are intended for personal use.<\/p><p class=\"isSelectedEnd\">Unauthorized resale activities are conducted at the reseller&#8217;s own risk and responsibility.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>17. Intellectual Property<\/strong><\/h1><p class=\"isSelectedEnd\">All content on this website, including but not limited to:<\/p><ul data-spread=\"false\"><li>Logos<\/li><li>Product designs<\/li><li>Images<\/li><li>Text<\/li><li>Graphics<\/li><li>Branding materials<\/li><\/ul><p class=\"isSelectedEnd\">remain the intellectual property of Calissandra and may not be reproduced, copied, distributed, or used without prior written consent.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>18. Viruses and Security<\/strong><\/h1><p class=\"isSelectedEnd\">Users must not attempt to compromise the security of this website through viruses, malicious software, unauthorized access, or other harmful activities.<\/p><p class=\"isSelectedEnd\">Violations may result in legal action.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>19. Third-Party Links<\/strong><\/h1><p class=\"isSelectedEnd\">This website may contain links to third-party websites for informational purposes.<\/p><p class=\"isSelectedEnd\">Calissandra is not responsible for the content, policies, or practices of third-party websites.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>20. Electronic Communications<\/strong><\/h1><p class=\"isSelectedEnd\">By using this website, you agree to receive communications from us electronically, including:<\/p><ul data-spread=\"false\"><li>Order confirmations<\/li><li>Shipping notifications<\/li><li>Customer service communications<\/li><li>Legal notices<\/li><\/ul><p class=\"isSelectedEnd\">Electronic communications satisfy any legal requirement that such communications be in writing.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>21. Notifications<\/strong><\/h1><p class=\"isSelectedEnd\">Any notice sent by email shall be considered received within 24 hours after transmission.<\/p><p class=\"isSelectedEnd\">Customers are responsible for providing a valid email address and monitoring communications related to their orders.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>22. Transfer of Rights and Obligations<\/strong><\/h1><p class=\"isSelectedEnd\">Calissandra may assign, transfer, subcontract, or delegate any rights or obligations under these Terms and Conditions without affecting customer rights.<\/p><p class=\"isSelectedEnd\">Customers may not transfer their rights or obligations without prior written consent.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>23. Force Majeure<\/strong><\/h1><p class=\"isSelectedEnd\">Calissandra shall not be liable for delays or failures caused by events beyond our reasonable control, including:<\/p><ul data-spread=\"false\"><li>Natural disasters<\/li><li>Government actions<\/li><li>Customs delays<\/li><li>Strikes<\/li><li>War<\/li><li>Epidemics<\/li><li>Transportation disruptions<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h1><strong>24. Waiver<\/strong><\/h1><p class=\"isSelectedEnd\">Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>25. Partial Invalidity<\/strong><\/h1><p class=\"isSelectedEnd\">If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain fully effective.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>26. Entire Agreement<\/strong><\/h1><p class=\"isSelectedEnd\">These Terms and Conditions constitute the entire agreement between Calissandra and the customer regarding the use of this website and product purchases.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>27. Right to Modify These Terms<\/strong><\/h1><p class=\"isSelectedEnd\">We reserve the right to update or modify these Terms and Conditions at any time.<\/p><p class=\"isSelectedEnd\">Changes will become effective upon publication on this website.<\/p><div contenteditable=\"false\"><hr \/><\/div><h1><strong>28. Comments and Suggestions<\/strong><\/h1><p class=\"isSelectedEnd\">We value your feedback and continuously strive to improve our products and services.<\/p><p class=\"isSelectedEnd\">For any comments, suggestions, or inquiries, please contact us:<\/p><p class=\"isSelectedEnd\">Email: <a href=\"mailto:sales@calissandra.com\">sales@calissandra.com<\/a><\/p><p class=\"isSelectedEnd\">Location: Ho Chi Minh City, Vietnam<\/p><p>Thank you for choosing Calissandra.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms of Service 1. Introduction to Terms and Conditions This document, together with the policies and documents referred to herein, establishes the Terms and Conditions governing the use of this website (https:\/\/calissandra.com) and the purchase of products through it. By accessing, browsing, or placing an order on this website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Cookies Policy. If you do not agree with these Terms and Conditions or our Data Protection Policies, please refrain from using this website. We reserve the right to amend these Terms and Conditions at any time. Changes will take effect immediately upon publication on the website. It is your responsibility to review them periodically. If you have any questions regarding these Terms and Conditions, please contact us at sales@calissandra.com. 2. Our Details Business Name: Calissandra Website: https:\/\/calissandra.com Location: Ho Chi Minh City, Vietnam Customer Support Email: sales@calissandra.com 3. Your Details and Your Visits to This Website The personal information you provide to us will be processed in accordance with our Privacy Policy. By using this website, you confirm that all information provided is accurate, complete, and up to date. 4. Use of Our Website By using this website and placing orders through it, you agree to: Use this website only for legitimate inquiries and purchases. Not place false, fraudulent, or misleading orders. Provide accurate and truthful personal information. Be at least 18 years of age or legally authorized to enter into binding agreements. Failure to comply with these requirements may result in order cancellation. 5. Service Availability Calissandra currently offers shipping services worldwide. Shipping availability may vary depending on destination country, customs regulations, and carrier coverage. We reserve the right to refuse shipments to locations where delivery services are unavailable or restricted. 6. Formalizing the Contract To place an order, you must complete the online checkout process and submit payment. After successfully placing an order, you will receive: An Order Confirmation email confirming receipt of your order. A Shipping Confirmation email once your order has been dispatched. The contract between you and Calissandra is considered completed when the Shipping Confirmation has been sent. 7. Technical Means to Correct Errors If you notice any error in your personal information or order details, please contact us immediately at: sales@calissandra.com We will make every reasonable effort to correct errors before shipment. 8. Availability of Products All orders are subject to product availability. If an item becomes unavailable after purchase, we may: Offer a substitute product of equal or greater value. Provide a full refund if you choose not to accept the replacement. 9. Refusal to Process an Order We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to: Suspected fraudulent activity. Pricing errors. Product availability issues. Violation of these Terms and Conditions. 10. Delivery Estimated delivery times: Vietnam Ho Chi Minh City: 1\u20132 business days Other provinces: 3\u20137 business days International Orders 10\u201325 business days depending on destination Delivery delays may occur due to: Custom-made or personalized products Customs clearance procedures Carrier delays Force majeure events Incomplete shipping information If delivery is delayed beyond 14 business days from the estimated timeframe stated on our website, customers may request order cancellation and a full refund. 11. Unable to Deliver If a delivery cannot be completed after multiple attempts, the parcel may be returned to our facility. Additional shipping charges may apply for re-delivery. 12. Transfer of Risk and Ownership Ownership of products transfers to the customer upon receipt of full payment and successful delivery of the order. 13. Price and Payment All prices displayed on the website are subject to change without prior notice. Prices do not include: Shipping fees Import duties Customs taxes Additional service fees (if applicable) Accepted payment methods: Bank Transfer PayPal In the event of a pricing error, Calissandra reserves the right to cancel the order and issue a full refund. 14. Order Cancellation Because orders enter production and fulfillment shortly after payment is received, cancellations or modifications may not be possible once an order has been placed. Please contact us immediately if changes are required. 15. Limitation of Liability To the fullest extent permitted by law, Calissandra shall not be liable for: Loss of profits Loss of revenue Business interruption Loss of data Indirect or consequential damages Our maximum liability shall not exceed the purchase price of the product concerned. 16. Resale Calissandra products are intended for personal use. Unauthorized resale activities are conducted at the reseller&#8217;s own risk and responsibility. 17. Intellectual Property All content on this website, including but not limited to: Logos Product designs Images Text Graphics Branding materials remain the intellectual property of Calissandra and may not be reproduced, copied, distributed, or used without prior written consent. 18. Viruses and Security Users must not attempt to compromise the security of this website through viruses, malicious software, unauthorized access, or other harmful activities. Violations may result in legal action. 19. Third-Party Links This website may contain links to third-party websites for informational purposes. Calissandra is not responsible for the content, policies, or practices of third-party websites. 20. Electronic Communications By using this website, you agree to receive communications from us electronically, including: Order confirmations Shipping notifications Customer service communications Legal notices Electronic communications satisfy any legal requirement that such communications be in writing. 21. Notifications Any notice sent by email shall be considered received within 24 hours after transmission. Customers are responsible for providing a valid email address and monitoring communications related to their orders. 22. Transfer of Rights and Obligations Calissandra may assign, transfer, subcontract, or delegate any rights or obligations under these Terms and Conditions without affecting customer rights. Customers may not transfer their rights or obligations without prior written consent. 23. Force Majeure Calissandra shall not be liable for delays or failures caused by events beyond our reasonable control, including: Natural disasters Government actions Customs delays Strikes War Epidemics Transportation disruptions 24. Waiver Failure to enforce any<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-5220","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages\/5220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/comments?post=5220"}],"version-history":[{"count":0,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages\/5220\/revisions"}],"wp:attachment":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/media?parent=5220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}