{"id":7762,"date":"2026-08-19T14:27:24","date_gmt":"2026-08-19T14:27:24","guid":{"rendered":"https:\/\/calissandra.com\/?page_id=7762"},"modified":"2026-08-19T14:40:44","modified_gmt":"2026-08-19T14:40:44","slug":"complaints-dispute-resolution","status":"publish","type":"page","link":"https:\/\/calissandra.com\/vi\/complaints-dispute-resolution\/","title":{"rendered":"COMPLAINTS & DISPUTE RESOLUTION"},"content":{"rendered":"
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COMPLAINTS & DISPUTE RESOLUTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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At Calissandra, customer satisfaction is our priority. If you experience any issue with your order or our services, we encourage you to contact us as soon as possible. Our team is committed to reviewing every request carefully and working towards a fair and timely resolution.<\/span><\/p>

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  1. How to Submit a Complaint<\/b><\/li><\/ol>

    If you wish to submit a complaint regarding your order, product or shopping experience, please contact our Customer Care team through:<\/span><\/p>

    • Email:<\/b> contact@calissandra.com\u00a0<\/span><\/li>
    • Facebook\u00a0<\/span><\/li>
    • Instagram\u00a0<\/span><\/li><\/ul>

      To help us review your request efficiently, please provide:<\/span><\/p>

      • M\u00e3 \u0111\u01a1n h\u00e0ng.\u00a0<\/span><\/li>
      • Full name\u00a0<\/span><\/li>
      • Contact information\u00a0<\/span><\/li>
      • A description of the issue\u00a0<\/span><\/li>
      • Relevant photos or supporting documents (if applicable)\u00a0<\/span><\/li><\/ul>

        \u00a0<\/p>

        1. Complaint Review Process<\/b><\/li><\/ol>

          Once your complaint has been received, Calissandra will:<\/span><\/p>

          1. Confirm receipt of your request.\u00a0<\/span><\/li>
          2. Review the information provided.\u00a0<\/span><\/li>
          3. Contact you if additional information is required.\u00a0<\/span><\/li>
          4. Assess the issue based on the relevant policies and the circumstances of the order.\u00a0<\/span><\/li>
          5. Propose an appropriate resolution.\u00a0<\/span><\/li><\/ol>

            Each case is reviewed individually to ensure a fair outcome.<\/span><\/p>

            \u00a0<\/p>

            1. Response Time<\/b><\/li><\/ol>
              • We aim to acknowledge your complaint within <\/span>1\u20132 business days<\/b>.\u00a0<\/span><\/li>
              • Most complaints are resolved within <\/span>5\u201310 business days<\/b>, depending on the complexity of the issue.\u00a0<\/span><\/li>
              • If additional time is required, we will keep you informed throughout the process.\u00a0<\/span><\/li><\/ul>

                \u00a0<\/p>

                1. Resolution Options<\/b><\/li><\/ol>

                  Depending on the circumstances, Calissandra may offer one or more of the following solutions:<\/span><\/p>

                  • Product repair\u00a0<\/span><\/li>
                  • Product exchange (where eligible)\u00a0<\/span><\/li>
                  • Replacement of the affected item\u00a0<\/span><\/li>
                  • Partial or full refund (where applicable)\u00a0<\/span><\/li>
                  • Other reasonable solutions agreed upon by both parties\u00a0<\/span><\/li><\/ul>

                    All resolutions are subject to the applicable policies published on our website.<\/span><\/p>

                    \u00a0<\/p>

                    1. Shipping-Related Issues<\/b><\/li><\/ol>

                      If your complaint involves shipping delays, lost parcels or damage during transit, Calissandra will work closely with the shipping carrier to investigate the matter.<\/span><\/p>

                      Resolution timelines may vary depending on the carrier’s investigation process.<\/span><\/p>

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                      1. Governing Principles<\/b><\/li><\/ol>

                        Calissandra is committed to handling all complaints:<\/span><\/p>

                        • Fairly\u00a0<\/span><\/li>
                        • Transparently\u00a0<\/span><\/li>
                        • Respectfully\u00a0<\/span><\/li>
                        • In good faith\u00a0<\/span><\/li>
                        • In accordance with applicable laws and our published policies\u00a0<\/span><\/li><\/ul>

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                          1. Li\u00ean h\u1ec7<\/b><\/li><\/ol>

                            If you have any questions regarding this policy, please contact us:<\/span><\/p>

                            Email:<\/b> contact@calissandra.com<\/span><\/p>

                            Or via:<\/span><\/p>

                            • Facebook\u00a0<\/span><\/li>
                            • Instagram\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                              COMPLAINTS & DISPUTE RESOLUTION At Calissandra, customer satisfaction is our priority. If you experience any issue with your order or our services, we encourage you to contact us as soon as possible. Our team is committed to reviewing every request carefully and working towards a fair and timely resolution. \u00a0 How to Submit a Complaint If you wish to submit a complaint regarding your order, product or shopping experience, please contact our Customer Care team through: Email: contact@calissandra.com\u00a0 Facebook\u00a0 Instagram\u00a0 To help us review your request efficiently, please provide: Order number\u00a0 Full name\u00a0 Contact information\u00a0 A description of the issue\u00a0 Relevant photos or supporting documents (if applicable)\u00a0 \u00a0 Complaint Review Process Once your complaint has been received, Calissandra will: Confirm receipt of your request.\u00a0 Review the information provided.\u00a0 Contact you if additional information is required.\u00a0 Assess the issue based on the relevant policies and the circumstances of the order.\u00a0 Propose an appropriate resolution.\u00a0 Each case is reviewed individually to ensure a fair outcome. \u00a0 Response Time We aim to acknowledge your complaint within 1\u20132 business days.\u00a0 Most complaints are resolved within 5\u201310 business days, depending on the complexity of the issue.\u00a0 If additional time is required, we will keep you informed throughout the process.\u00a0 \u00a0 Resolution Options Depending on the circumstances, Calissandra may offer one or more of the following solutions: Product repair\u00a0 Product exchange (where eligible)\u00a0 Replacement of the affected item\u00a0 Partial or full refund (where applicable)\u00a0 Other reasonable solutions agreed upon by both parties\u00a0 All resolutions are subject to the applicable policies published on our website. \u00a0 Shipping-Related Issues If your complaint involves shipping delays, lost parcels or damage during transit, Calissandra will work closely with the shipping carrier to investigate the matter. Resolution timelines may vary depending on the carrier’s investigation process. \u00a0 Governing Principles Calissandra is committed to handling all complaints: Fairly\u00a0 Transparently\u00a0 Respectfully\u00a0 In good faith\u00a0 In accordance with applicable laws and our published policies\u00a0 \u00a0 Contact Us If you have any questions regarding this policy, please contact us: Email: contact@calissandra.com Or via: Facebook\u00a0 Instagram\u00a0<\/p>","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7762","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages\/7762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/comments?post=7762"}],"version-history":[{"count":3,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages\/7762\/revisions"}],"predecessor-version":[{"id":7765,"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/pages\/7762\/revisions\/7765"}],"wp:attachment":[{"href":"https:\/\/calissandra.com\/vi\/wp-json\/wp\/v2\/media?parent=7762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}