If your purchase isn’t quite the right fit, our Customer Care team will be happy to assist with the most suitable exchange or alteration option, in accordance with the policy below.

Every Calissandra design is created with care and attention to detail. Before reaching you, each piece undergoes a thorough quality inspection to ensure it meets our standards of craftsmanship, fit and finish.

Should your purchase not be quite right, we are happy to offer exchange or alteration services under the following terms.

1. Exchange Eligibility

Exchange requests must meet all of the following conditions:

• The request must be submitted within 3 days of receiving your order.
• The item must be unworn, unwashed, unaltered and remain in its original condition.
• All original tags, labels, packaging and accessories (if applicable) must be intact.
• The item must be free from stains, odours, damage or any signs of wear.
• Proof of purchase or order confirmation is required.

Calissandra reserves the right to decline any exchange request that does not meet these requirements.

2. Eligible Exchange Cases

We are pleased to offer exchanges in the following situations:

• The item has a manufacturing or workmanship defect.
• You received an incorrect design, colour or size.
• You wish to exchange for a different size, subject to availability.

All exchange requests are subject to inspection and approval by the Calissandra Customer Care team.

3. Items Not Eligible for Exchange

The following items are not eligible for exchange:

• Made-to-Order pieces.
• Made-to-Measure pieces.
• Custom Design orders or personalised garments.
• Accessories.
• Sale or promotional items, unless they are found to be faulty.
• Items that have been worn, washed, altered or are no longer in their original condition.

4. Alteration Service

For selected designs, Calissandra offers paid alteration services to help achieve a more comfortable and flattering fit.

Available alterations may include:

• Taking in the bust.
• Taking in the waist.
• Reducing the garment by up to one size, depending on the design and construction.
• Shortening the length of dresses or trousers.

While we always strive to accommodate alteration requests, the feasibility of each adjustment depends on the design, fabric and construction of the garment. Our team will carefully assess each request and recommend the most suitable solution before confirming the alteration.

Certain designs, particularly those featuring intricate construction, delicate fabrics or hand-finished details, may not be suitable for alteration.

Alteration fees and estimated completion times will be confirmed after our team has reviewed your garment and specific request.

Once a garment has been altered at the customer’s request, it is no longer eligible for exchange, unless the issue results from a manufacturing defect or an error by Calissandra.

5. Exchanges for Another Design

You may exchange your item for another design of equal or greater value.

• If the replacement item is priced higher, you will be required to pay the price difference.
• If the replacement item is priced lower, the difference in price is non-refundable.

All exchanges are subject to product availability at the time your request is processed.

6. Shipping Costs

If the exchange is required due to a manufacturing defect or an error by Calissandra, we will cover all shipping costs.

For exchanges or alteration requests made for personal preference, including size changes, customers are responsible for both return and reshipping costs.

7. How to Request an Exchange or Alteration

For the fastest assistance, please contact Calissandra within 3 days of receiving your order through one of the following channels:

• Facebook
• Instagram
• Email: contact@calissandra.com

Please provide:

• Your order number.
• Photos of the item.
• A brief description of the issue.
• Your exchange or alteration request.

Once your request has been reviewed, our Customer Care team will recommend the most suitable solution and provide return instructions where applicable.

8. Additional Information

At Calissandra, we are committed to providing the best possible customer experience. In exceptional circumstances, we may offer support beyond this policy at our sole discretion.

All final decisions are based on the actual condition of the garment and the assessment of our Customer Care team.

9. Liên hệ

If you need assistance with your order, exchanges, alterations or any other enquiries, our Customer Care team is always happy to help.

Email: contact@calissandra.com

For the fastest response, you may also contact us via:

• Facebook
• Instagram

We will respond as soon as possible during our business hours.