Providing exceptional service, with transparency and fairness.

Calissandra is committed to fulfilling every order whenever reasonably possible. However, there may be certain circumstances in which we are unable to accept, process or complete an order.

This policy outlines the situations where Calissandra may limit, refuse or cancel the supply of products or services.

1. Product Availability

Mọi đơn hàng đều phụ thuộc vào tình trạng còn hàng của sản phẩm.

If a product becomes unavailable after an order has been placed, Calissandra will notify the customer as soon as possible and offer one of the following options:

• Wait for the product to become available (if applicable). 
• Select an alternative product. 
• Receive a full refund for the unavailable item. 

2. Payment Verification

Calissandra reserves the right to delay or cancel an order if:

• Payment cannot be verified. 
• Payment is declined by the payment provider. 
• Fraudulent or suspicious payment activity is detected. 
• Required payment information cannot be confirmed. 

3. Delivery Restrictions

We may be unable to deliver orders to certain locations due to:

• Carrier service limitations. 
• Local laws or import restrictions. 
• Natural disasters or severe weather conditions. 
• Political or security situations. 
• Other circumstances beyond our reasonable control. 

If delivery is not possible, our team will contact the customer to discuss available options.

4. Incorrect or Incomplete Information

Calissandra may delay or cancel an order if the customer provides incomplete or inaccurate information, including:

• Shipping address 
• Contact information 
• Recipient details 
• Payment information 

Our Customer Care team will make reasonable efforts to contact the customer before taking further action.

5. Force Majeure

Calissandra shall not be held responsible for delays or inability to supply products or services resulting from events beyond our reasonable control, including but not limited to:

• Thiên tai. 
• Floods 
• Fires 
• Pandemics 
• Quyết định hoặc hành động của cơ quan nhà nước. 
• Đình công. 
• Gián đoạn vận chuyển. 
• War or civil unrest 
• Power outages 
• System failures 

In such cases, we will make every reasonable effort to minimise delays and keep customers informed.

6. Right to Refuse Service

Calissandra reserves the right to refuse or cancel any order where reasonably necessary, including but not limited to:

• Nghi ngờ có hành vi gian lận. 
• Abuse of our services or policies. 
• Violation of these Terms & Conditions. 
• Orders placed for unlawful purposes. 
• Requests that cannot reasonably be fulfilled. 

Where appropriate, any eligible payment already received will be refunded using the original payment method.

7. Changes to Supply Conditions

Calissandra may update these Supply Conditions from time to time to reflect changes in our business operations or applicable laws.

The latest version will always be available on our website.

8. Liên hệ

If you have any questions regarding these Supply Conditions, please contact us:

Email: contact@calissandra.com

Or via:

• Facebook 
• Instagram