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FAQS

1. Do You Have a Physical Store?

Currently, Calissandra operates exclusively online and serves customers worldwide from Ho Chi Minh City, Vietnam.

Our online boutique allows you to explore and shop our collections conveniently from anywhere.


2. How Do I Exchange an Incorrect Size, Wrong Product, or Faulty Item?

If you receive an incorrect item, damaged product, or experience a manufacturing defect, please record a clear unboxing video upon receiving your package.

Contact our customer support team as soon as possible via email or social media, and we will assist you with the exchange process.

Email: sales@calissandra.com


3. How Can I Change My Shipping Address?

If you need to update your shipping address after placing an order, please contact us immediately.

We can modify shipping information before the order has been dispatched. Once the package has been shipped, address changes may no longer be possible.

Email: sales@calissandra.com


4. What Are Your Delivery Times?

Vietnam

  • Ho Chi Minh City: 1–2 business days
  • Other provinces and cities: 3–7 business days

International Orders

  • Estimated delivery time: 10–25 business days
  • Delivery times may vary depending on destination, customs clearance, and local courier services.

5. What Payment Methods Do You Accept?

We currently accept the following payment methods:

  • Bank Transfer
  • PayPal

All payments are processed securely to ensure a safe shopping experience.


6. How Long Does It Take for Pre-Orders, Custom-Made Items, or Restocking Requests?

Production and preparation times vary depending on the item.

  • Pre-order items: 5–15 business days
  • Custom-made pieces: 5–15 business days
  • Restocked products: subject to production availability

For specific timelines, please contact our team before placing your order.

Email: sales@calissandra.com


7. How Can I Contact Calissandra?

For product inquiries, sizing assistance, order support, or collaboration opportunities, please contact us:

Email: sales@calissandra.com

Location: Ho Chi Minh City, Vietnam

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    SIZE GUIDE

    Size Chart

    Size (cm)
    Chest / Vòng ngực
    Waist / Vòng eo
    Hip / Vòng mông
    S
    82–84
    64–66
    88–90
    M
    86–88
    68–70
    92–94
    L
    90–92
    72–74
    96–98

    Do đặc tính của từng thiết kế và chất liệu, số đo có thể có độ chênh lệch nhỏ. Để đảm bảo trang phục vừa vặn hoàn hảo, vui lòng liên hệ Callissandra để được tư vấn size chính xác nhất.

    Nếu số đo của nàng không nằm trong bảng size, Callissandra rất hân hạnh được hỗ trợ may đo theo số đo riêng.

    Due to the nature of each design and the premium fabrics used, measurements may vary slightly. For the perfect fit, please contact Callissandra for personalized size consultation.

    If your measurements fall outside our size chart, we would be delighted to assist you with a custom tailoring option.

    Chest measurement illustration
    Chest / Vòng ngực
    Đo vòng quanh phần đầy nhất của ngực, giữ thước dây song song với mặt đất.
    Measure around the fullest part of the bust, keeping the tape parallel to the floor.
    Waist measurement illustration
    Waist / Vòng eo
    Đo ở phần eo nhỏ nhất, thả lỏng tự nhiên để có số đo chính xác hơn.
    Measure at the narrowest part of the waist while standing naturally.
    Hip measurement illustration
    Hip / Vòng mông
    Đo quanh phần đầy nhất của hông để chọn size ôm vừa và cân đối hơn.
    Measure around the fullest part of the hips for the most balanced fit.
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