Welcome to Calissandra.

These Terms & Conditions govern your access to and use of the Calissandra website, products and services.

By accessing or using this website, placing an order or interacting with our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website.

1. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website.

You must not:

• Use the website for fraudulent or unlawful activities. 
• Attempt to interfere with the operation or security of the website. 
• Introduce malicious software, viruses or harmful code. 
• Misuse any information or content published on this website. 

Calissandra reserves the right to refuse access to users who violate these Terms.

2. Product Information

We strive to present our products as accurately as possible, including descriptions, measurements, colours and images.

However:

• Colours may vary depending on screen settings and lighting conditions. 
• Slight variations in fabric texture, colour and hand-finished details are considered normal characteristics of our products. 
• Product measurements may vary slightly due to the nature of garment production. 

These variations do not constitute manufacturing defects.

3. Orders

All orders are subject to review and acceptance by Calissandra.

We reserve the right to:

• Refuse or cancel any order. 
• Limit quantities purchased. 
• Request additional verification before processing an order. 

An order is considered confirmed only after payment has been successfully received and accepted.

4. Pricing & Payment

All prices displayed on our website are shown in the applicable currency selected by the customer.

Prices may change without prior notice.

Payment methods, payment confirmation and related information are governed by our Payment Policy.

5. Shipping & Delivery

Shipping times vary depending on the selected products and destination.

Detailed shipping information, delivery timelines and shipping responsibilities are available in our Shipping & Delivery Policy.

6. Made-to-Measure Orders

Selected Calissandra designs are available through our Made-to-Measure service.

Production timelines, service fees and applicable conditions are governed by our Made-to-Measure Policy.

7. Exchanges, Repairs & Warranty

Exchange eligibility, alteration services and warranty coverage are subject to the relevant policies published on our website.

Please refer to:

• Exchanges & Alterations Policy 
• Warranty Policy 

for complete information.

8. Intellectual Property

All content available on this website, including but not limited to:

• Logos 
• Brand names 
• Product designs 
• Images 
• Videos 
• Graphics 
• Written content 
• Website design 

is the intellectual property of Calissandra unless otherwise stated.

No content may be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission from Calissandra.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Calissandra shall not be liable for:

• Indirect or consequential damages. 
• Loss of profits or business opportunities. 
• Delays caused by shipping carriers or customs authorities. 
• Events beyond our reasonable control, including natural disasters, government actions, strikes or other force majeure events. 

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, used and protected.

11. Changes to These Terms

Calissandra may update these Terms & Conditions from time to time.

The latest version will always be published on this website and will become effective immediately upon publication.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Vietnam.

Any disputes arising from the use of this website or our services shall first be resolved through good-faith discussion. Where a resolution cannot be reached, the dispute shall be handled in accordance with the applicable laws of Vietnam.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: contact@calissandra.com

Or via:

• Facebook 
• Instagram