At Calissandra, every order is prepared with great care and attention to detail. From quality inspection to packaging, we strive to ensure each design arrives safely and beautifully.
Calissandra currently ships:
If your country is unavailable during checkout, please contact our Customer Care team for assistance.
Orders begin processing once payment has been successfully confirmed.
Ready-to-Ship Items
Orders are processed within 1–3 business days.
Made-to-Order & Made-to-Measure
Production typically requires 10–25 business days, depending on the design, fabric and level of craftsmanship.
An estimated production timeline will be confirmed once your order has been accepted.
Processing time does not include shipping time.
Vietnam
International
International deliveries generally require 8–25 business days, depending on the destination country, courier service, customs clearance and current shipping conditions.
Delivery estimates are provided as a guideline only and may vary due to circumstances beyond Calissandra’s control.
Shipping fees are calculated based on:
The applicable shipping fee will be displayed during checkout before payment is completed.
Complimentary shipping may be offered during selected promotional campaigns.
International orders may be subject to import duties, VAT, customs charges or other local taxes imposed by the destination country.
These charges are not included in the product price or shipping fee and remain the responsibility of the customer.
Once your order has been dispatched, a shipping confirmation email including tracking information (where available) will be sent.
Customers may use the tracking number to monitor the delivery status.
An order may be returned to Calissandra if delivery cannot be completed due to:
Should you wish to have the order reshipped, any additional shipping costs will be communicated before proceeding.
While we always strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
If a delay occurs, we will keep you informed throughout the shipping process.
Please inspect your package and items upon delivery.
If your order arrives damaged, defective or incorrect, kindly contact Calissandra within 3 days of receiving your order so we can assist you promptly.
Unfortunately, requests submitted after this period may not be eligible for review or support.
For any questions regarding your shipment or delivery, please contact us at:
Email: contact@calissandra.com
Our Customer Care team is always happy to assist you.
At Calissandra, we believe every meaningful moment begins long before you wear your design. It begins with the care we put into every order, every package and every delivery.
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Manage your profile, track orders and enjoy a seamless shopping journey with us.
Do đặc tính của từng thiết kế và chất liệu, số đo có thể có độ chênh lệch nhỏ. Để đảm bảo trang phục vừa vặn hoàn hảo, vui lòng liên hệ Callissandra để được tư vấn size chính xác nhất.
Nếu số đo của nàng không nằm trong bảng size, Callissandra rất hân hạnh được hỗ trợ may đo theo số đo riêng.
Due to the nature of each design and the premium fabrics used, measurements may vary slightly. For the perfect fit, please contact Callissandra for personalized size consultation.
If your measurements fall outside our size chart, we would be delighted to assist you with a custom tailoring option.
